Contact Our Davidson, NC Water and Mold Crews
The fastest way to reach us is the phone. A live person answers 24 hours a day, 7 days a week.
Tap to call(831) 303-1192Open 24 hours, 7 days a week
When to call and what to have ready
Call right away if water is still coming in, a ceiling is bulging or dripping, water is near outlets or the electrical panel, sewage has come up through a drain, or the floors are soaked from a fire hose. Our 24/7 emergency water damage crews are dispatched from the same number, at any hour, including storm nights.
It helps to have this ready when you call, though none of it is required:
- The town and street, and whether it is a house, townhome, condo, lake house, rental or business.
- Whether the water is stopped, and whether you found the main shut-off.
- Where the water came from: a pipe, supply line, water heater, appliance, roof, drain or the crawl space.
- Which floors and rooms are wet, and roughly how long it has been wet.
- Whether the water is clean, gray (washer or dishwasher) or sewage.
- Whether you have opened an insurance claim, and your claim number if you have one.
- Any photos you have already taken. If not, take a few wide shots before anything is moved.
The person who answers will tell you what the first visit covers, whether the job looks like water extraction and structural drying, burst pipe cleanup or sewage cleanup, and get the nearest available crew moving. You get the scope and price in writing before work goes past the emergency stage.
Not urgent? A musty smell from the crawl space, a mold spot on a bathroom ceiling, cupping in a hardwood floor or an old water stain you want checked can all go through the request form below. For the fastest help on anything else, call (831) 303-1192.
Every restoration technician we send is licensed where North Carolina requires it, and insured.
Name, number and service area
Ultra Mold & Water Pros
Serving Davidson, NC 28036 and nearby areas
Open 24 hours, 7 days a week
We are a service-area business without a walk-in office. Crews come to you in Cornelius, Mooresville, Huntersville, Kannapolis, Concord and Davidson, NC 28036, including the small part of town in Iredell County.
What happens after you call
- A person answers, any hour, and asks whether the water is stopped and whether anyone is near wet wiring.
- You hear what the first visit covers: usually stopping further damage, extracting standing water and mapping the moisture, or for a smaller job, an inspection and a scope.
- The nearest available crew is sent. You get a realistic arrival window on the call; no time is promised that cannot be kept.
- The crew walks the property with you, photographs the damage, takes moisture readings and writes the scope and price.
- You decide. Emergency extraction can start that night; tear-out, drying, mold work and repairs follow once you approve the written scope.
Contact questions
What happens after I send the request form?
Someone calls you back at the number you gave to ask about the job and set up a visit. The form is for things that can wait, like a musty crawl space or a small mold spot. If water is still running, a ceiling is sagging or sewage came up a drain, call (831) 303-1192 instead; it is answered 24/7 and is always the faster route.
Is there an office I can visit?
No. Ultra Mold & Water Pros is a service-area business without a walk-in office: crews come to your property in Davidson and the Lake Norman towns listed on this page. That keeps the focus on the phone, which a person answers at any hour, and on the walkthrough at your home.
Can my property manager, tenant or insurance adjuster call for me?
Yes. A manager, landlord, tenant, family member or adjuster can call to set up a visit. The scope and price still go to the person who approves the work, usually the owner, or the manager for a rental or a building near the college.
Request form
Not urgent? Send a request
Use this for jobs that can wait for a callback, like a musty crawl space, a mold spot in a bathroom or attic, or an old ceiling stain you want checked this week.
For the fastest help, call (831) 303-1192.
Water still running, a sagging ceiling or sewage in the house? Calling is faster than any form.
Call (831) 303-1192Thanks. Request received.
We will call you back at the number you gave us. If anything changes or it becomes urgent, call (831) 303-1192 any time, day or night.